Terms of Service

This is a builder-provided terms page for our business website. It is not legal advice, an independent certification, or a substitute for a signed service agreement. The terms below describe our current website and service practices.

Acceptance of Terms

By accessing or using this website, submitting a service request form, or calling us, you agree to these Terms of Service. If you do not agree, please do not use the website. These terms apply to all visitors and users.

Services We Provide

Paul Davis Restoration of Downtown Boston, operated by Broadlaef Rei, LLC, provides emergency property restoration services including water damage restoration, fire and smoke damage restoration, mold remediation, and sewage cleanup in the Greater Boston area. Service availability, response times, and scope of work are determined by the specific situation and any separate signed agreement.

Submitting a form through this website does not create a binding contract for services. It is a request for contact and evaluation. A formal service agreement or work authorization may be required before work begins.

Estimates & Proposals

Any estimates, quotes, or preliminary assessments provided through this website or by phone are based on the information available at the time and may change after an on-site inspection. Final pricing and scope are documented in a signed estimate or service agreement.

We work with most major insurance carriers. However, insurance coverage decisions are made by your insurance carrier, and you remain responsible for any deductible, uncovered amounts, or amounts not paid by insurance.

Emergency Response

We advertise 24/7 availability because property damage emergencies can happen at any time. Response times may vary based on demand, weather conditions, traffic, and the nature of the emergency. We will always do our best to respond promptly and communicate expected arrival times.

Website Communications

Online forms and email are not appropriate for life-threatening emergencies. If you are in immediate danger, call 911 or your local emergency services first. Our website and contact forms are intended for property restoration inquiries and non-emergency coordination.

You agree that any information you submit through the website is accurate and that you have the authority to request service for the property in question. Providing false or misleading information may result in delayed service or cancellation.

Limitations of Liability

To the fullest extent permitted by law, Broadlaef Rei, LLC and Paul Davis Restoration of Downtown Boston are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the website or any delay in responding to a service request. Our liability for any direct damages is limited to the amount paid for the specific services at issue, or $100 if no services were performed.

This website is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the website will always be available, error-free, or secure.

Intellectual Property

All content on this website, including text, images, logos, and the Paul Davis name and marks, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, or distribute website content without our prior written permission.

Governing Law

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any dispute arising from these terms or your use of the website shall be resolved in the state or federal courts located in Massachusetts.

Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website after changes means you accept the revised terms.