Privacy Policy

This is a builder-provided policy page for our business website. It is not a legal certification, independent verification, or substitute for professional legal advice. The statements below describe our current practices and the platform capabilities we rely on.

Overview

We respect your privacy. This Privacy Policy explains what information we collect when you visit our website or submit a service request, how we use it, and the limited circumstances under which we may share it. We are a local restoration contractor — not a software platform — and we collect only the information needed to respond to your emergency and coordinate restoration services.

Information We Collect

When you complete our online request form or call us, we may collect:

• Your name, phone number, email address, and property address
• The type of damage or emergency you are reporting
• Insurance carrier information, if you choose to provide it
• Any photos or notes you attach to your request
• Basic browser and device data automatically collected by our hosting platform (such as IP address, page visits, and referrer URLs)

How We Use Your Information

We use the information you provide solely to:

• Respond to your emergency service request
• Dispatch our restoration team and coordinate site access
• Communicate with you and your insurance carrier about your project
• Improve our website and customer service
• Comply with legal obligations or protect our legal rights

We do not sell your personal information. We do not use your information for unrelated advertising or marketing without your explicit consent.

Sharing & Disclosure

We may share your information only with:

• Our employees, subcontractors, and authorized Paul Davis network partners involved in your restoration
• Your insurance company or adjuster, when you ask us to work directly with them
• Trusted service providers who help us operate our website, scheduling systems, or communication tools (subject to confidentiality obligations)
• Legal or regulatory authorities when required by law or to protect our rights

Cookies & Analytics

Our website uses standard cookies and analytics tools provided by our hosting and analytics platform to understand how visitors use the site. These tools may collect anonymous usage data such as pages visited, time on site, and general location. You can control cookies through your browser settings. This site does not use third-party advertising trackers.

Data Retention

We retain your contact and project information for as long as needed to complete your restoration, satisfy warranty or legal obligations, and maintain our business records. After the applicable retention period, your information is deleted or anonymized in accordance with our internal practices and platform capabilities.

Platform & Hosting

This website is built and hosted using a managed website platform. The platform provides standard security features such as HTTPS encryption, automated hosting, and form-handling infrastructure. Our platform provider is responsible for the security of the underlying infrastructure; we are responsible for the information we collect and how we use it.

Your Privacy Choices

You may request to access, correct, or delete your personal information by contacting us using the information below. We will respond to reasonable requests as promptly as our records and platform capabilities allow. If you have submitted information through an insurance claim, certain records may need to be retained for legal or compliance reasons.

Security & Incident Contact

We take reasonable administrative, technical, and physical precautions to protect the information we collect. No method of transmission over the internet is completely secure, but we follow industry-standard practices and rely on our platform's security controls.

If you believe you have discovered a security vulnerability related to our website, or if you have a privacy concern or incident to report, please contact us at the email or phone number below. We ask that you report security issues responsibly and do not access or disclose data beyond what is necessary to demonstrate the concern.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes means you accept the revised policy.